Return & Refund Policy – pinkflash-us
Standard Returns Policy

If you are not satisfied with your purchase, you can contact us via cservices@pinkflash-us.com and we may refund part of the offer depend on the situation. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of PINKFLASH-US products purchased from any other authorized retailer please contact your retailer directly

Returns Process (excluding Black Friday and other Promotion)

Focallure Beauty accepts returns for a refund or exchange within 14 days of delivery. Items must be unused in their original condition (undamaged, unopened packaging, any outer seals intact) to qualify.

  • All international orders are Final Sale (Including Canada)
  • All gift card purchases are Final Sale
  • Damage claims must be made within 2 days of delivery. We require photo/video attachments for record-keeping purposes
  • To qualify for a return, products must be in their original condition (undamaged, unopened packaging, outer seals intact to be eligible)
  • Returns must be initiated within 14 days of delivery
  • Unsolicited/unqualified returns are subject to be returned to sender or discarded after 7 days

For all returns, please contact cservices@pinkflash-us.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to cservices@pinkflash-us.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at cservices@pinkflash-us.com with the subject line: MISSING ITEM along with your order number.

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